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  • “Data itself is not enough to create personalized experiences. Artificial intelligence is required to turn a comprehensive data trove into insights that can anticipate customers’ needs and act as their digital assistant. Much like his or her pre-industrial counterpart, a B2I (business-to-individual) virtual tailor, for example, would know each individual’s measurements and tastes in fabrics, styles, and other variables, and could thus make highly personalized recommendations.” — Peter Schwartz, Senior Vice President, Strategic Planning, Salesforce [read the full article]

Quotes about the artificial intelligence impact on business growth

  • “Accenture forecasts that AI could double the economic growth rates of 12 major countries by 2035. These gains will come from computers doing what they have always been good at — freeing us to make better use of our time. For instance, AI makes it possible to automate routine tasks such as responding to simple customer questions. It can also be used to spot changes in customer preferences, identify visual problems in manufacturing, further automate agriculture, identify fraud, and better inform business decision-making.” — Richard Socher, Chief Scientist, Salesforce [read the full article]

  • “AI is about more than replacing each worker with a robot. It will involve the disruption and reshaping of whole industries. Business models will evolve to be quite transparent. In a world of AI, consumers will have high access to information, perhaps using their digital assistant to find the best price or analyze which product has received the best reviews. It will no longer be possible to use information asymmetry to charge people a disproportionate amount.” — Dr. Kai-Fu Lee, CEO, Sinovation Ventures [read the full interview]

  • “Imagine a customer walking up to a supermarket shelf and holding his or her smartphone up against different bags of potato chips. Using image processing, language processing, and analytics, AI-enabled systems can help that customer check which brand is best for their low-sodium diet, or whatever their taste profile might be.” — Glen Hartman, Senior Managing Director, Accenture Interactive [read the full interview]

  • “You don’t need to know how the technology of a microwave works to use it — it is simply a tool. We’re now entering the same phase with AI, thanks to the huge influx of no-code, point‑and-click tools. AI will become a widely used utility by everyone, regardless of technical background. As a result, most of the AI applications in the coming years will be built by people with little or no AI training.” — Vitaly Gordon, Vice President, Data Science and Engineering, Einstein, Salesforce

  • “Companies use technologies such as deep learning to help them feed their computer networks vast quantities of information so that they recognize patterns more quickly. But for all their enormous potential, current success is based on fitting to patterns of historical training data. There’s still much work to do to train models how to reason. They can only be trained to find patterns in historical data. The problem is that this training data isn’t neutral — it can easily reflect the biases of the people who put it together. It can encode trends and patterns that reflect and perpetuate prejudice and harmful stereotypes.” — Timnit Gebru, AI Research Scientist, Google [read the full interview]

Quotes about growing workplace trends

  • “Workers will need different skills to thrive in the workplace of the future. We’ll see a growing demand for advanced technological skills such as programming. Social, emotional, and higher cognitive skills — such as creativity, critical thinking, and complex information processing — will also be in demand. Growing occupations, meanwhile, will include those with difficult-to-automate activities, such as managers and doctors, as well as care workers and teachers. Training and retraining mid-career workers and new generations for the coming challenges will be another imperative.” — James Manyika, Chairman and Director, McKinsey Global

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